Susan has worked in the Life and Pensions sector for over 30 years, having held a wide range of different roles within the Industry including having chaired the ABI’s Long Standing Customer and Long Term Savings Committees. Susan’s professional passion is to make a difference for the end customer. She believes that having the customers’ best interest at heart helps create a sustainable business where people want to work. She is also a strong advocate of diverse and inclusive workforces and the significantly better business outcomes they drive. Until October 2020 Susan was with the Phoenix group where she was the CEO of Standard Life Assurance and Group Director of their open business. She is now a non executive director of LV=.