Susan has worked in the Life and Pensions sector for over 30 years, having held a wide range of different roles within the Industry and is currently chair of the ABI’s Long Term Savings Committee. Susan’s professional passion is to make a difference for the end customer. She believes that having the customers’ best interest at heart helps create a sustainable business where people want to work. She is also a strong advocate of diverse and inclusive workforces and the significantly better business outcomes they drive. She has been with the Phoenix Group for over10 years, having held a number of leadership roles including Customer Director of the Life Companies and Chief Risk Officer for the Phoenix Group before being appointed as Chief Executive Officer of Standard Life Assurance in September 2018.