Marlene Shiels, OBE, FCIBS (Hon)

Job title 
Chief Executive, Capital Credit Union

As well as being Chief Executive of Capital Credit Union, Marlene is an Adviser on Credit Unions/Financial Inclusion to HRH Duchess of Cornwall.  She was awarded an OBE in the Queen’s New Year Honour’s List 2016 for her work in financial services and particularly financial inclusion. 

At Capital Credit Union she currently holds CF3 (Chief Executive), CF28 (Systems and Controls) and Insurance Mediation responsibilities. Previously she was a Board member of the World Council of Credit Unions (2009-2013), a Director of Stepchange, The Debt Charity, a Member of Counsel of the Chartered Banker Institute,  and a Board member and Vice President of ABCUL (2008‑2010). She is a Founder of the Development Education Europe Programme, a training programme for credit union leaders and still holds a position on the Advisory Board. 


Marlene was appointed Chair of the FCA Smaller Business Practitioner Panel from 1 October 2019 and represents the interests of small firms as an ex-officio member of the FCA Practitioner Panel.